Exchange and Return Policy

In Shoemedic our main goal is your complete satisfaction. Purchasing decisions are easy, quick and fully transparent. However, if not satisfied, the deadline for requesting an exchange or refund is 14 days after receiving the order. You can do this:

• Filling out the contact form communicating the intention to exchange or return the product;

• Mentioning the Order Number;

• Mention the reference (s) of the product (s) you want to exchange and/or return;

No later than within 2 working days you will receive an email from usconfirming all the information you need to returning the product (s). It is very important that you:

• Wait for our email with the return information and save product (s) under the same conditions that you’ve received them in order to return it;

• Observe the maximum period of 7 days after our confirmation of your order to send the product (s) to our address along with a copy of the invoice.

• Ship the order to our address. For our part:

• We will review the product (s) within 5 working days;

• If you proceed accordingly to all of the above, you will receive the value of your order within 30 days;

For products changes the cost of sending the substitute (s) is the customer’s responsibility.

Rules for Returns

For the return or exchange to be accepted, it is essential to respect the following rules:

• The product has to be sealed in its original packaging, including the protective cellophane or labels (if any);

• If the product box has no mark or seal, you must keep intact the seal of the product, or any other protection marks;

• You shall ensure that the product has all items: samples, gifts, among others, respecting the original shipping conditions;

• Preserve the invoice, bearing in mind that a copy of it must accompany the return of the product to Care to Beauty;